Every missed call is a job that goes to the next contractor on the list. The Eclipse Call-In Line gives your business its own toll-free number that answers 24/7, recognizes existing customers, and connects callers to the right on-call technician, so emergencies reach your team at 2 a.m. instead of going to voicemail. Every call is logged against the customer's account with who took it, when, and for how long.
They hear your company's greeting, recorded by you or typed and read in a natural voice.
If the number matches a phone number saved on a customer, property manager or commercial account, the caller confirms with one key press. Commercial accounts can also use an access code that tells Eclipse which site or department to bill.
Keys 1–9 map to the services you set up, for example 1 for no heat or no cooling, 2 for plumbing leaks, 3 for electrical. Key 0 goes to your office or dispatcher.
The call goes to technicians qualified for that service, starting with the account's preferred techs. The caller hears hold music while a tech accepts.
A short script you write (with the tech's name and ID filled in) keeps greetings consistent, and the tech completes your intake questions during the call: address, equipment, symptoms, photos to follow.
Timing starts when the tech connects and stops when the call ends. If you enable it, callers rate the call from 1 to 5 afterwards.
Calls routed to your office ring in the Eclipse portal, and the dispatcher sees the customer's account and service history before picking up.
If nobody in the office answers, the call forwards to your main number and a callback task is logged.
Once the intake is done, the tech can dial out to bring in the property manager, the homeowner, or a senior tech.
A tech can hand the caller to a colleague or bring in a second tech without the customer hanging up.
Call recording follows the settings you choose.
No-heat and burst-pipe calls reach the on-call tech, who triages on the phone and, when a truck is needed, your dispatcher books the visit on the same customer account.
Walk a customer through a reset or a breaker check and record the call as a billable session instead of a free favor.
Each building or portfolio gets its own access code, so every call is tied to the right site, PO and billing rules.
One number absorbs the surge, routes each caller to the right crew lead, and logs every request.