Urgent visit and trip dispatch designed for speed, quality, and reliability—with the flexibility to source your way.
Send urgent home visits and coverage requests out to your technician network in seconds, not hours.
Let customers request a live video walkthrough so a technician can quote a job without a truck roll.
Route no-heat, no-AC, burst-pipe, and lockout calls to the nearest available technician with live ETAs.
Route on-call and after-hours requests to available technicians and technicians around the clock, including holidays.
Prioritize the closest qualified technician based on real-time location, credentials, and client preferences.
Broadcast on-demand requests to your own qualified technician and technician network — the closest, best-matched provider is offered the visit first.
Secure, encrypted connections that meet field service privacy and security requirements.
Purpose-built interfaces for administrators, clients/and technicians ensure everyone has exactly what they need.
Complete operational control and visibility
Monitor active urgent visits and trips in real time, track technician location, and manage on-call coverage across regions.
Detailed reports on dispatch volume, response times, service mix, and cost analysis by branch or customer.
Configure on-call rotations and routing rules across your own provider network for seamless coverage.
Track technician ratings, visit outcomes, and client feedback to maintain service excellence.
Instant access for service requesters
Request an urgent visit, respite coverage, or trip from any device without complex setup.
See the assigned technician's ETA and live location once dispatched, with automatic status updates.
View past urgent visits, durations, and assigned technicians for record-keeping and follow-up.
Optimized for technicians and technicians
Set your availability for on-demand shifts and receive incoming requests based on skills, credentials, and proximity.
Check in and out with GPS and digital client signature — an GPS check-in/out-ready visit record captured automatically.
Track your on-demand visit counts, ratings, and earnings from urgent dispatch work.
See how organizations across industries rely on Eclipse On-Demand for critical communication needs.
A homeowner calls at 6am with no heat and small children in the house.
Dispatch broadcasts the call to nearby available HVAC technicians; the first accepting tech is assigned and en route with a live ETA.
A property manager reports a burst pipe flooding a commercial suite.
The job is auto-assigned to the closest available plumber with the right skill; arrival, work photos, and customer sign-off are captured live.
A customer is locked out of their home at night.
The request routes to the nearest on-call locksmith; live ETA and customer messaging keep the customer informed until arrival.
A restaurant loses power during service and needs an emergency electrician.
The call is dispatched to on-call electricians in the service area; response times and outcomes are logged for reporting.
Manage on-demand access for any urgent home visit or mobile field service trip.
No-heat and no-AC calls dispatched same-day
Burst pipes, backups, and leaks routed to the nearest plumber
Urgent electrical response and safety calls
On-demand mobile locksmith dispatch with live ETAs
Same-day service for broken doors and openers
Same-day appliance repair with route-aware dispatch
Urgent alarm and monitoring response calls
Live video walkthroughs for quotes without a truck roll
Eclipse On-Demand provides capabilities competitors simply don't offer.
Eclipse broadcasts on-demand requests to your own qualified technicians and technicians — matched by skills, credentials, and proximity — so every visit is filled by your team.
On-demand visits flow seamlessly into your existing Eclipse workflows—scheduling, GPS check-in/out, billing, credentialing, and reporting all in one place.
Simple, predictable subscription pricing with included booking credits. No hidden platform surcharges on top of technician pay.
Every dispatched visit is captured with GPS check-in/out and digital client signature — audit-ready for customer GPS check-in/out requirements.
When every second counts, Eclipse On-Demand delivers instant access to qualified technicians and technicians with the flexibility to source your way.
Every on-demand visit is protected by industry-leading security and compliance measures.
End-to-end encryption for field service
Enterprise security verification
Business Associate Agreements
Meets proof-of-service GPS check-in/out requirements
Granular permissions and full audit trails
WCAG 2.1 AA compliant